Shipping & Delivery

We ship all orders from our warehouse within 1-2 business days via USPS or FedEx. Delivery times vary by location but generally take 3-7 business days for domestic orders. International shipping may take 7-14 business days. You will receive a tracking number once your order is dispatched.

Returns & Exchanges

We offer a 30-day return policy for items in original condition. Exchanges are subject to product availability. Please note that customized items cannot be returned or exchanged unless damaged or defective. Return shipping costs are the responsibility of the customer.

Product Care

Our jewelry is crafted from high-quality materials but requires proper care to maintain its appearance. Avoid contact with water, perfumes, and chemicals. Store pieces separately in a dry place. Gently clean with a soft cloth.

Order Processing

Orders are processed within 24-48 hours during business days (Monday-Friday). You will receive an order confirmation email once your purchase is complete. If you do not receive this email, please check your spam folder or contact us.

Payment Methods

We accept all major credit cards, PayPal, and Apple Pay. All transactions are secure and encrypted. Your payment information is never stored on our servers.

Warranty & Repairs

All our jewelry comes with a limited warranty against manufacturing defects. This warranty does not cover damage resulting from wear and tear, improper care, or loss. Repairs may be available for a fee depending on the issue.

Sizing & Customization

Ring sizes can be selected during checkout. We offer limited customization options for certain products. Please note that customized items are final sale and cannot be returned unless defective.

Gift Wrapping

Gift wrapping is available as an option during checkout. Your purchase will be beautifully packaged in a signature box, perfect for gifting. No invoice or pricing information will be included.

Privacy & Security

We are committed to protecting your privacy. Your personal information is used solely to process orders and improve your shopping experience. We never share your data with third parties for marketing purposes.

Order Issues

If you experience any problems with your order, please reach out to us. Provide your order number and details about the issue for faster resolution. We are here to help and ensure your satisfaction.

Product Materials

We use a variety of materials including sterling silver, gold plating, and genuine gemstones. Specific material details are listed in each product description. All our metals are lead and nickel-free.

Discounts & Promotions

Discount codes can be applied during checkout. Only one promo code can be used per order. Sales and promotions are for a limited time only and cannot be applied to previous purchases.

Order Cancellation

You may cancel your order within 2 hours of placement. Once an order enters the processing phase, it can no longer be cancelled. Please contact us immediately if you need to cancel.

International Orders

International customers are responsible for any customs fees, taxes, or import duties. These charges are not included in the shipping cost and vary by country. Please check with your local customs office for more information.

Account Registration

Creating an account allows you to track orders, save your preferences, and speed up future checkouts. Your information is secure and will only be used to enhance your shopping experience.

Newsletter Signup

Subscribe to our newsletter for exclusive offers, new product announcements, and styling tips. You can unsubscribe at any time by clicking the link in the newsletter footer.

Corporate & Bulk Orders

We accept bulk orders for special events. Please contact us with your requirements and we will provide a customized quote. Lead times for bulk orders may vary.

Packaging

All orders are shipped in secure packaging designed to protect your jewelry during transit. Our boxes are recyclable and we are continuously working to reduce our environmental impact.

Out of Stock Items

Items that are out of stock may be restocked. Please sign up for back-in-stock notifications on the product page to be informed when an item becomes available again.

Payment Security

Our website uses SSL encryption to ensure your payment details are safe. We are PCI compliant and adhere to strict security standards to protect your information.