SHIPPING
Do you ship worldwide?
Yes, we offer shipping to most countries around the globe.
How long will it take to receive my order?
Processing times are typically 1-3 business days. Shipping times vary by destination and the service selected at checkout. You can find more detailed estimates during the checkout process.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to track your package.
What shipping carriers do you use?
We partner with various reliable shipping carriers to ensure your order arrives safely. The specific carrier used for your order will be shown in your shipping confirmation email.
RETURNS & EXCHANGES
What is your return policy?
We want you to be completely happy with your purchase. If you are not satisfied, we accept returns on unworn items in their original packaging within 30 days of delivery for a full refund to the original payment method. Sale items and custom pieces are final sale and cannot be returned or exchanged.
How do I start a return or exchange?
To initiate a return or exchange, please visit our Returns Portal. You will need your order number and email address to proceed.
Who is responsible for return shipping costs?
For non-defective items, the customer is responsible for the return shipping cost. We recommend using a tracked shipping service as we cannot be held responsible for packages lost in transit.
What if my item is damaged or defective?
Please inspect your order upon reception. If your item arrives damaged or defective, please contact us immediately. We will gladly replace the item or offer a refund, and we will provide a prepaid shipping label for you to return the damaged item.
I received the wrong item. What should I do?
We apologize for any error. Please contact us right away, and we will quickly arrange for the correct item to be sent to you along with a prepaid return label.
How long does it take to process a refund?
Once we receive your returned item, our team will inspect it and process your refund. The refund will be issued to your original payment method. Please allow 1-2 billing cycles for the refund to appear on your statement, depending on your financial institution.
PRODUCT & CARE
What materials are used in your jewelry?
Our jewelry is crafted from high-quality materials, including sterling silver, 14k gold vermeil, and semi-precious stones. We are committed to quality and craftsmanship.
How should I care for my jewelry?
To preserve the beauty of your pieces, we recommend storing them in a dry place, away from direct sunlight. Avoid contact with water, chemicals, such as perfumes and lotions, and remove your jewelry before swimming or showering. Gently clean with a soft, dry cloth.
Are the gemstones real?
Yes, we use genuine, high-quality semi-precious stones in our designs.
ORDERING & PAYMENT
What payment methods do you accept?
We accept all major credit cards, PayPal, and other select payment methods.
Is my payment information secure?
Absolutely. We use secure encryption technology to ensure all your payment and personal information is protected.
Can I modify or cancel my order after placing it?
We process orders very quickly to ensure fast shipping. Therefore, we are often unable to modify or cancel an order after it has been placed. Please contact us immediately, and we will try our best to assist you, though we cannot guarantee changes can be made.
Do you offer gift wrapping?
Yes, we offer a beautiful gift wrapping option that you can select at checkout.
Do you have a physical store?
Currently, we are an online-based retailer.